Shipping Rates and Policies
We Ship Worldwide!
We ship all packages to Canada & The US via Canada Post or Fedex. The cost for shipments within Canada is $15.95 for Post and Fedex $17.95.
If you live in the Territories, Canada Post will automatically be selected for a shipper.
The cost to ship to the US is $17.95 for Canada Post and Fedex $19.95. For rural destination, AIR Canada Post will be selected.
If you live in a remote area, we will automatically ship via Air Canada Post and there will be additional charge
We also ship to Europe, Australia, Russia, Japan using Air Canada Post. The cost of shipping to Europe and Australia will be calculated at the shipping time.
If you have any question regarding a product or an order that you have placed or would like to place an order by phone, please call us toll free at (855) 273-2181 or local (613) 273-2181. All orders are priced in Canadian dollars .
We make every effort to ship your order as quickly as possible. Please allow 7 to 10 business days for delivery of items in stock.
Items ordered together are not necessarily shipped together. We will notify you if any item that cannot be shipped immediately and you will be given the option to make any changes at that time.
Your satisfaction is guaranteed, we have built our business on this policy. If you are not satisfied with your order when it arrives, you can return it within 30 days for a prompt exchange or refund.
* FEDEX online tracking available
For FEDEX online order tracking, Click here
If for any reason you are not satisfied with your purchase, please return it in its original condition within 30 days for an exchange or refund. Returns will not be accepted without an Return Authorization (RA) number. Please send us an email explaining reason for return and request for RA number. We will then provide you with the return instructions.
Please note that the customer pays for return shipping via POSTAL SERVICE to us. We cannot accept any COD return. For refunds, we do not cover the original shipping cost. You will be refunded for the product and the tax on the product.